Catalyzing Connections Through Learning Together

Conversational Intelligence (TM) with Melissa Hartley

09 Feb 2017 1:21 PM | Glennie Mercer

Melissa Hartley presented an insightful and thought provoking session based on the work of Judith E Glaser on "Conversational Intelligence(TM)". Melissa had us recalling "best" and "worst" conversations, and sharing our reactions and insights as to how these are created, and the impact they have on all of us. We were introduced to different "levels of conversation" and a "dashboard" useful in naming different approaches and reactions to the many conversations we and/or our clients are engaged in. There was lots of conversation in the room as Melissa created a safe and open space where different perspectives and ideas related to the topic were expressed.

Thanks Melissa for an informative and interesting evening! 


  • 12 Feb 2017 6:41 PM | Bob Nagar
    The practitioner's perspective that Melissa brought to the topic was invaluable. Other feedback included:
    "I'll use the two page handout as an introductory tool to find out if customers are interested in this type of a service."
    "Increased my awareness of positional vs transformational exchanges. Now, I can 'name it' when I get stuck in positional power struggles...and move on. That's invaluable."

    Thanks again Melissa
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